Customer Centricity - How do you surprise and delight your customers?

Episode 7 June 13, 2019 00:26:36
Customer Centricity - How do you surprise and delight your customers?
Vistage Live - Australia and New Zealand - Business and Leadership Insights
Customer Centricity - How do you surprise and delight your customers?

Jun 13 2019 | 00:26:36

/

Show Notes

Ashton Bishop, CEO, Step Change talks to Stephanie about the ‘7 Customer Centric Shifts’ that Business Leaders need to adopt to become truly 'Customer Centric'
Seeing the person behind the customer... Maximising the value they receive …while removing anything that reduces their ease of interaction


Other Episodes

Episode 56

May 30, 2022 00:28:41
Episode Cover

Becoming a Proud Tebrakunna Man from Lutruwita

Stephen has always been passionate about helping small business and entrepreneurs, however after visiting Hobart’s Art & Culture Museum five years ago a new...

Listen

Episode 16

October 23, 2019 00:25:48
Episode Cover

Should every business have a China Strategy? It all starts with 3 cups of tea and a different way of looking at business.

David Thomas explores the business growth and commercial opportunities for Australian businesses with China, particularly the limitless Inbound opportunities.80% of China’s GDP is now...

Listen

Episode

August 28, 2023 00:28:28
Episode Cover

Beating Burnout, Finding Balance

Melo Calarco, the author of Beating Burnout, Finding Balance. He's a mindfulness and high performance expert, a keynote speaker and corporate programs facilitator. Melo...

Listen