Customer Centricity - How do you surprise and delight your customers?

Vistage Live - Australia and New Zealand - Business and Leadership Insights

Jun 13 2019 | 00:26:36

00:00 / 00:26:36

Show Notes

Ashton Bishop, CEO, Step Change talks to Stephanie about the ‘7 Customer Centric Shifts’ that Business Leaders need to adopt to become truly 'Customer Centric'

Seeing the person behind the customer... Maximising the value they receive …while removing anything that reduces their ease of interaction

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