Customer Centricity - How do you surprise and delight your customers?

Episode 7 June 13, 2019 00:26:36
Customer Centricity - How do you surprise and delight your customers?
Vistage Live - Australia and New Zealand - Business and Leadership Insights
Customer Centricity - How do you surprise and delight your customers?

Jun 13 2019 | 00:26:36

/

Show Notes

Ashton Bishop, CEO, Step Change talks to Stephanie about the ‘7 Customer Centric Shifts’ that Business Leaders need to adopt to become truly 'Customer Centric'
Seeing the person behind the customer... Maximising the value they receive …while removing anything that reduces their ease of interaction


Other Episodes

Episode 30

June 04, 2020 00:30:00
Episode Cover

Taking your company from good to great

Trudy MacDonald shares three straightforward tools and techniques for increasing performance in your teams.[1]This podcast helps build leaders' capability to create engaged, purpose-driven, and...

Listen

Episode

August 05, 2024 00:27:37
Episode Cover

The Power of Organisational Alignment

In this epidsode Ron Schwartz, founder of Brass Tax and expert in organisational transformation shares valuable insights on aligning your organisation by asking five...

Listen

Episode 2

May 05, 2019 00:27:08
Episode Cover

Innovation demystified - How, Why and When should business leaders Innovate

What does Innovation look like for business and where do you start? Stephen Rutter, Founder of The Scale Institute talks to Stephanie Christopher demystifying...

Listen