Customer Centricity - How do you surprise and delight your customers?

Vistage Live - Australia and New Zealand - Business and Leadership Insights

Jun 13 2019 | 00:26:36

00:00 / 00:26:36

Show Notes

Ashton Bishop, CEO, Step Change talks to Stephanie about the ‘7 Customer Centric Shifts’ that Business Leaders need to adopt to become truly 'Customer Centric'

Seeing the person behind the customer... Maximising the value they receive …while removing anything that reduces their ease of interaction

Other Episodes

Episode

May 31, 2023 • 00:28:00

Leading Through Critical Moments: Empowering Transformation

In this episode of 'Empowering Leadership', we dive into the critical moments that CEOs face on their journey. Join Danielle Jorgensen and Stephanie Christopher...

Episode 1

April 17, 2019 • 00:27:40

Economic Insights with Warren Hogan - April 2019

Former ANZ Chief Economist and Industry Professor at UTS Business School, Warren Hogan in conversation with Stephanie Christopher, TEC CEO providing robust insights and...

Episode 33

August 04, 2020 • 00:28:06

How to Manage Difficult Conversations

Difficult conversations can be a lot easier if we change our way of thinking in advance. In this podcast, Deborah Burt shares her recipe.Start...