Customer Centricity - How do you surprise and delight your customers?

Vistage Live - Australia and New Zealand - Business and Leadership Insights

Jun 13 2019 | 00:26:36

00:00 / 00:26:36

Show Notes

Ashton Bishop, CEO, Step Change talks to Stephanie about the ‘7 Customer Centric Shifts’ that Business Leaders need to adopt to become truly 'Customer Centric'

Seeing the person behind the customer... Maximising the value they receive …while removing anything that reduces their ease of interaction

Other Episodes

Episode

February 02, 2023 • 00:22:44

What High Growth Companies Do Differently

In this high energy and super informative podcast Dr Robert Dew, Senior Partner at CapFeather Global and customer strategy & innovation expert, shares research...

Episode 6

June 03, 2019 • 00:27:02

Are there sharks in the water? Cybersecurity is no longer just the responsibility of your IT

What's a military term "OODA Loop" got to do with Cyber Risk? Ross Marston, Founder and Chief Security Strategist for Business Intelligence Security has...

Episode

September 19, 2022 • 00:28:28

Great leadership is a skill that must be learned

Psychologically safe leadership is a whole new approach that can be learned in time, if you want to unleash the leader you have always...