Customer Centricity - How do you surprise and delight your customers?

Vistage Live - Australia and New Zealand - Business and Leadership Insights

Jun 13 2019 | 00:26:36

00:00 / 00:26:36

Show Notes

Ashton Bishop, CEO, Step Change talks to Stephanie about the ‘7 Customer Centric Shifts’ that Business Leaders need to adopt to become truly 'Customer Centric'

Seeing the person behind the customer... Maximising the value they receive …while removing anything that reduces their ease of interaction

Other Episodes

Episode

August 21, 2025 • 00:24:09

Decoding Strategic Decisions with Dr Chris Stephenson

In this episode of Vistage LIVE, host Stephanie Christopher is joined by Dr Chris Stephenson — a transformational leader with over 25 years of...

Episode 14

September 25, 2019 • 00:20:57

Do you have the self-discipline to be really curious? Content Question vs Process Question and the different outcomes

What does a remote location in The Kimberley got to do with lessons in leadership?Are you the manager who has all the answers? OR...

Episode 56

May 30, 2022 • 00:28:41

Becoming a Proud Tebrakunna Man from Lutruwita

Stephen has always been passionate about helping small business and entrepreneurs, however after visiting Hobart’s Art & Culture Museum five years ago a new...